Questions & answers
Frequently asked questions
Freight & delivery
You can expect Delivery time 2-10 weekdays . However, extra delivery time may occur during busy periods
There is Worldwide delivery: Delivery price calculated at check out
You can also have it delivered to your private and business address. The price depends on what you have in what you have in the basket and where the package is to be delivered.
We send our packages with PostNord, GLS and UPS.
Yes. The delivery price abroad is calculated when you check out.
If your chosen parcel shop or package has been full, the shipping companies reserve the right to deliver to another parcel shop.
This is a general reservation that freight companies have, but it happens occasionally and primarily in connection with Black Friday and Christmas.
Unfortunately, we are unable to move the package, but you are welcome to contact us
We apologize for the inconvenience.
Order
Your package should have Delivery time 2-10 weekdays
You will receive a tracking number as soon as the package has been sent with the selected delivery company.
If nothing has happened on your tracking link after 2 days, you are welcome to contact us at shop@vissevasse.dk . We will then help you find the package.
Please note: If there is no name on your mailbox, Post Danmark and GLS will not deliver your parcel. If you are not at home when the mail arrives, the package will be delivered to the local post office or the local parcel shop.
You will receive an order confirmation to the email you entered on your order.
If you have not received your order confirmation after a short time, check your spam filter.
If you do not receive your order confirmation, you can contact us at shop@vissevasse.dk .
Often this is because the email address entered in connection with the purchase is incorrect.
The money for the purchase will only be debited to your credit card when the order is packed and ready for dispatch. For security reasons, it is not possible to withdraw a larger amount from your card than you have approved.
Yes, that's no problem. If you are a company and want to pay via EAN number, you can fill in the form on this page.
You need to enter your discount code in the 'discount code and gift card' field at checkout.
If you have a discount code for a free gift, make sure to add the gift to your cart before the discount code is applied
Yes, of course. Write to us at shop@vissevasse.dk before the package has been dispatched and we will cancel the order.
Christmas presents can be exchanged until 31/1 2025.
Claims & returns
Unfortunately, the item may be damaged during transport. If you experience this, please contact us at shop@vissevasse.dk.
Yes, you have 30 days right of withdrawal. Write us at shop@vissevasse.dk if you wish to return your order.
Unfortunately, there may be instances where we pack the wrong item for you. If this happens, please contact us at shop@vissevasse.dk.
Products
Yes, when you order frame(s), we will frame the poster(s) for you.
We left them out on purpose. Some of the city names are missing a vowel or two. Or have no vowels at all. For example, BORNHOLM has become BRNHLM. And RANDERS is RANDRS.
This is partly intended as a mental gimmick and partly based on graphic design considerations. As a rule of
thumb, however, the city name should still be easy to read. That is why AALBORG has kept its double A, and RIBE is not spelled RB...
Yes we do. Our talented designer, Dorthe, designs all products from scratch. You can see more about the design here.
Unfortunately, we do not have the capacity to make posters by individual request.
Instead, we have set up an email where you can send us your idea.
We check the email regularly to see your ideas.
Write to wishes@vissevasse.dk
Yes! Write your great idea to wishes@vissevasse.dk
We read every single one – and we are so grateful for all your ideas!
Other questions
No, but we work with a wide range of great retailers around the world and online. You can see our complete list of retailers here.
"Vissevasse" means, according to the dictionary, nonsense, nonsense or foolish talk. However, we lean more towards the use of vissevasse as a condescending shrug-of-the-shoulders expression, which rather means "don't worry - everything will probably work out". We love that approach to life, and that's why it's the company name.
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