Why hasn’t my poster arrived yet?
Your parcel will be sent with Post Danmark within 1-4 weekdays after your order. You will recieve a tracking code so you can trace your order. If you are missing a parcel, please contact your local post office to see if they have it. Simply give them your name and address, and they can check for you. If you have any questions please contact firstname.lastname@example.org.
I have received my parcel, but something is missing.
If you have ordered both posters and postcards, we will send your order in two separate parcels. Even though we send them on the same day, they might still show up at your address a few days apart. If you are still waiting for delivery after a couple of days, please get in touch at email@example.com.
What do I do if the parcel is damaged, or if I have received the wrong item?
Unfortunately, we might occasionally make a mistake and send the wrong item, or a parcel might be damaged in delivery. If this has happened to you, please get in touch at firstname.lastname@example.org
Can I cancel my order?
Yes, you can. Please write to us at email@example.com, and we will work it out. Please state your order or invoice number and whether you would like a refund or a different item. Please print and fill out the return slip, and include it when you return the parcel. You can find the return slip here.
Why have I not received an order confirmation?
Often, the explanation is that there was a mistake in the email address you typed in, or the email confirmation was caught in your spam filter. Please get in touch at firstname.lastname@example.org, and we will make sure that you get your email confirmation.
When is the amount charged to my credit/debit card?
The amount is not charged to your card until the order is packaged and ready to go. For security reasons, we are not able to withdraw a bigger amount than the amount you approved.
Do you frame the posters?
Yes, when you order frame(s), we will frame the poster(s) for you.
Why do you use Plexiglas for framing, and how do I clean the glass?
The posters are framed with high-quality 2-mm non-reflective Plexiglas. The benefit of non-reflective Plexiglas is that light from lamps and windows are not reflected in the glass, and the posters are protected from the harmful UV rays of the sun. Plexiglas loses its properties if you use corrosive detergents. Therefore we recommend that you simply wipe the glass down with a damp rag wrung up in clean water. Plexiglas is stronger than conventional glass. That means that your framed poster is better able to handle the transportation to your home, and that it is more appropriate for being put up on the wall in sensitive places, such as the children’s room.
Do you have your own physical shop?
No, we do not a have physical shop, but we work with a wide range of great retailers around the World and online. You can see our complete list of retailers here.
Can I pick up my order?
You are welcome to pick up your order from our office in Amager, Copenhagen. NB! Always arrange a time with us to make sure that there is someone in the office – and so that we can have your order ready for you. Please contact us at email@example.com to arrange pick-up. Unfortunately, we cannot handle card payments at the office but only accept cash. Our office is located at Strandlodsvej 42b, 2300 Copenhagen S, Denmark.
Why are there letters missing from the titles?
We left them out on purpose. Some of the city names are missing a vowel or two. Or have no vowels at all. For example, BORNHOLM has become BRNHLM. And RANDERS is RANDRS. This is partly intended as a mental gimmick and partly based on graphic design considerations. As a rule of thumb, however, the city name should still be easy to read. That is why AALBORG has kept its double A, and RIBE is not spelled RB...
Can I have a poster custom-made?
Unfortunately, we do not have the capacity to make posters by individual request. Instead, we have set up a semi-official wish list, where you are welcome to add suggestions for new posters. We check the wish list regularly to see your ideas. You can find the wish list here.
THE FIRST CITY POSTER
The Langebro poster was designed in February 2013. This first poster defined the DNA for the style of the urban images in our muted colour scale.