Terms and conditions

 

PAYMENT



We accept Dankort, MasterCard, VISA , Maestro, VISA electron, Mobile Pay and PayPal.

The amount is not charged to your card or account until the items are ready to be delivered.

We do not charge a fee for payments with Dankort, Visa, Visa Dankort and Visa Electron. If you use international cards, we charge a 1.5% fee for cards issued in Denmark and 3.75% for cards issued outside Denmark.

 

SHIPPING & PRICES

We deliver worldwide. If you have any questions, please contact us at shop@vissevasse.dk

Delivery in Europe (Denmark not included)
Estimated delivery time: 3-10 weekdays
Purchase below 135€: 14€
Purchase above 135€: Free delivery


The Rest of the World
Estimated delivery time: 2-3 weeks
Delivery in the Rest of the World 27€

For prices in Denmark, click here.


SALE AND SHIPPING
Please be aware that the delivery might be delayed during sale season.

GUARANTEE AND RIGHT TO CANCELLATION

You have two years’ guarantee, which means that if the item you purchased has any flaws or differs from the description at the time of purchase, you can file a complaint with us.

While European consumer regulations give you a 14-day ‘cooling off’ period, where you are entitled to cancel and return your order, we choose to give you a 30-day ‘cooling off’ period. This also includes gift certificates.

If you wish to return the order for a replacement or refund, you have to return the item in a state where it appears as new when we receive it, so that we can sell it to someone else. If the item appears used or damaged, you are required to pay for any loss in value. We assess any loss of value.

 

RETURNING ITEMS

If you wish to cancel your purchase, here is what you need to do:

  • Print and fill out our return slip and enclose it with the returned item or items. You can find the return slip here.
  • Return the item no later than 30 days from the day when you received your order.
  • Return the item in the same state and packaging as when you received it.
  • If you return your entire order, we will refund the original delivery cost.
  • If you only return part of your order, we will not refund the original cost.
  • The return address is ViSSEVASSE, Strandlodsvej 42b, 2300 Copenhagen S, Denmark
  • If an unclaimed parcel is returned to ViSSEVASSE we will require you to pay the delivery costs and handling fee again before we send the order again.

If you have any questions, please contact us at shop@vissevasse.dk or by phone at + 45 71 99 23 23.

  • Visa
  • MasterCard
  • PayPal