WE SHIP WORLD WIDE FREE SHIPPING IN EUROPE FOR ORDERS ABOVE 135€

Terms and conditions


PAYMENT
We accept MasterCard, VISA , Maestro and PayPal. The amount is not charged to your card or account until the items are ready to be delivered. We do not charge a fee for Visa payments. If you use international cards, we charge a 1.5% fee for cards issued in Denmark and 3.75% for cards issued outside Denmark.


SHIPPING & PRICES
We deliver worldwide. If you have any questions, please contact us at shop@vissevasse.dk

Delivery in Europe (Denmark/Norway not included)
Estimated delivery time: 3-10 weekdays
Purchase below 135€: 14€
Purchase above 135€: Free delivery

The Rest of the World
Estimated delivery time: 2-3 weeks
Delivery in the Rest of the World 27€

For prices in Denmark, click here.
For prices in Norway, click here.


GUARANTEE AND RIGHT TO CANCELLATION
You have two years’ guarantee, which means that if the item you purchased has any flaws or differs from the description at the time of purchase, you can file a complaint with us.

While European consumer regulations give you a 14-day ‘cooling off’ period, where you are entitled to cancel and return your order, we choose to give you a 30-day ‘cooling off’ period. This also includes gift certificates.

If you wish to return the order for a replacement or refund, you have to return the item in a state where it appears as new when we receive it, so that we can sell it to someone else. If the item appears used or damaged, you are required to pay for any loss in value. We assess any loss of value.

RETURNING ITEMS
If you wish to cancel your purchase, here is what you need to do:

    1. Print and fill out our return slip and enclose it with the returned item or items. You can find the return slip here.
    2. Return the item no later than 30 days from the day when you received your order.
    3. Return the item in the same state and packaging as when you received it.

    4. If you return your entire order, we will refund the original delivery cost.
    5. If you only return part of your order, we will not refund the original cost.
    6. The return address is ViSSEVASSE, Strandlodsvej 42b, 2300 Copenhagen S, Denmark

                If an unclaimed parcel is returned to ViSSEVASSE we will require you to pay the delivery costs and handling fee again before we send the order again.

                If you have any questions, please contact us at shop@vissevasse.dk or by phone at + 5 71 99 23 23.