Terms and conditions

Vissevasse ApS
Oliefabriksvej 45, (bygning A, stuen)
2770 Kastrup

VAT: 36 72 03 42
Mail: shop@vissevasse.dk
Telephone: +45 53 61 00 97

We accept MasterCard, VISA , Maestro and Klarna.
The amount is not charged to your card or account until the items are shipped. We do not charge a fee for Visa payments.

When paying with MasterCard, VISA Electron, which is a debit card, the payment will be reserved on your account in accordance with the terms of your card, until we withdraw or reject the payment.

In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with 
Klarna’s own privacy notice.

We deliver worldwide. 

Estimated delivery time is 2-7 weekdays.
The shipping costs will be calculated at the checkout.

In case of customs bills in countries outside the EU, the recipient is responsible for the payment

Christmas presents can be exchanged until the 31st of January 2024.

You have 30 days right of withdrawal, when you shop on vissevasse.com. The right of withdrawal period expires 30 days after the day you have received your order. 
If you wish to withdraw your purchase, here is what to do:

1. Inform us that you want to withdraw your order. Please contact us at shop@vissevasse.dk.
2. Print and fill out our return slip and enclose it with the returned item or items. You can find the return slip here. The returnslip is also enclosed in the package you received. 
3. Return the item no later than 14 days after you have informed us that you wish to regret your purchase. You have 30 days from receiving your order to inform us of your return.
4. If you return your entire order, we will defray the original delivery cost - however only if you use the returnlabel we provide. Please contact us at shop@vissevasse.dk for a returnlabel. If you only return part of your order, we will not refund the shipping cost. 
4. The return address is ViSSEVASSE, Oliefabriksvej 45, (bygning A, stuen), 2770 Kastrup , Denmark

If you have any questions, please contact us at shop@vissevasse.dk or by phone at +45 53 61 00 97.

If you have received a damaged or wrong item please contact us at shop@vissevasse.dk or by phone at +45 53 61 00 97.

You have two years’ warranty, which means that if the item you purchased has any flaws or differs from the description at the time of purchase, you can file a complaint with us.
This means that you can get either the product repaired, exchanged, receive your money back, or have a reduction of the price, depending on the specific situation.
It is of course a requirement that the complaint is justified, and that the defect is not due to an incorrect use of the product or other tortious behaviour.
You must notify us within "reasonable time" after you have discovered the defect of the product. If you notify us within two months after the defect has been found, the complaint will always be timely.
If the complaint is justified, we will defray the shipping costs. Contact shop@vissevasse.dk for a return label. The product must be sent back in proper packaging.